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Frequently Asked Questions (FAQ) -

Creating an Account

Q: How do I create an account on

A: To create an account on, click on the "Register" button on the homepage and follow the prompts to enter your information. You will need to provide your name, email address, and create a password. Once you have completed the registration process, you will have access to all of the features and resources on the website.

Q: Is it free to create an account?

A: Yes, creating an account on is free. However, some of our services do require a subscription fee. You'll be able to review the different subscription options and choose the one that best fits your needs when you place your order.

Selecting a Service

Q: What services does offer?

A: At, we offer a variety of services to help you explore and understand your family history. Our services include access to genealogy records and resources, interactive tools and features to help you build your family tree, and personalized recommendations and suggestions from our AncestryAssist service. You can learn more about our services by visiting the "Services" page on our website.

Q: How do I select a service?

A: To select a service on, click the "Services" button in the top menu. You'll be taken to a page where you can browse our different service options and choose the one that best fits your needs. Once you've made your selection, click the "Add to Cart" button to proceed to the checkout page.

Placing an Order

Q: How do I place an order?

A: To place an order on, add the service you'd like to purchase to your cart by clicking the "Add to Cart" button. When you're ready to checkout, click the "Cart" button in the top menu and follow the prompts to enter your billing and payment information. Once your order is complete, you'll receive a confirmation email with details about your purchase.

Q: What payment options are available?

A: We accept Visa, Mastercard and Bank Transfers online payments. You can also pay by check or money order if you prefer. If you have any questions about payment options, please don't hesitate to contact us.

Building a Family Tree

Q: How do I use the interactive tools and features on

A: To use the interactive tools and features on, simply click on the tool or feature you would like to use from the main menu. Follow the prompts to enter the required information, and the tool or feature will generate the results for you. You can use the graphical family tree builder to create a visual representation of your family tree, the timeline generator to see a timeline of important events in your family's history, and the map tool to see the locations of your ancestors.

Q: How do I access the database of genealogy records on

A: To access the database of genealogy records on, you will need to create an account and subscribe to our services. Once you have done so, you will have access to a wide range of genealogy records, including census records, birth, marriage, and death records, and online genealogy resources. You can search for specific records using keywords or browse through the records by category.